a. Information You Provide to Us

We collect information you provide directly to us. For example, you share information directly with us when you create an account, fill out a form, make a purchase, communicate with us via third-party platforms, participate in a contest or promotion, request customer support, or otherwise communicate with us. The types of personal information we may collect, in our legitimate interest and/or as a contractual necessity, include:

• Identifiers such as name, physical and/or email address, telephone number, company name, and job title to comply with your request that we contact you, and for other business purposes (such as sales, marketing, technical service, customer service, and customer experience);
• Financial and payment information for billing purposes;
• Purchase history information as is necessary to improve your customer experience;
• Website areas of interest as is necessary to improve your customer experience;
• User name and password for the security of your user account, to comply with your request that we contact you, and for other business purposes; and
• Information submitted in connection with job applications in order to evaluate and process your application.

b. Information We Collect Automatically When You Interact with Us

When you access or use our Services or otherwise transact business with us, we automatically collect certain information, including:

• Activity Information: We collect information about your activity on our Websites, such as recognizing when you sign in to use our Websites and keeping track of your specified preferences.
• Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product details, purchase price, and the date of the transaction.
• Device and Visitation/Usage Information: We collect information about how you access our Services, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type, and app version. We also collect information about your activity on our Websites, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Services.
• Information Collected by Cookies and Similar Tracking Technologies: We (and our service providers) use tracking technologies, such as cookies and web beacons, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Services and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness.

c. Cookie Policy

This website uses cookies to provide features such as user login authentication, user personalization, and analytics on website traffic to Osprey. By using this website, you consent to the use of cookies on your computer.

d. Information We Derive

We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your location (at the city, state, or region level) based on your IP address.

Osprey BioScience uses your personal information as described above, to process your requests and transactions, in our legitimate interest and/or as a contractual necessity. We also use the information we collect to:
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• Provide, maintain, and improve our products and services;
• Process transactions and send you related information, including confirmations, receipts, invoices, customer experience surveys, and recall notices;
• Personalize and improve your experience on our Websites;
• Send you technical notices, security alerts, and support and administrative messages;
• Respond to your comments and questions and provide customer service;
• Communicate with you about products, services, and events offered by Osprey BioScience and others and provide news and information that we think will interest you (see the Your Choices section below for information about how to opt out of these communications at any time);
• Monitor and analyze trends, usage, and activities in connection with our Services;
• Personalize the advertisements you see on third-party platforms and websites (for more information, see the Advertising and Analytics section below);
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards;
• Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of Osprey BioScience and others;
• Debug to identify and repair errors in our Services;
• Comply with our legal and financial obligations; and
• Carry out any other purpose described to you at the time the information was collected.

Your personal information will be retained as long as is needed for us to comply with our contractual obligations, employment obligations, and other business purposes, including global legal obligations to retain data.

a. Information Sharing Cases

Osprey BioScience uses your personal information as described above, to process your requests and transactions, in our legitimate interest and/or as a contractual necessity. We also use the information we collect to:

• Provide, maintain, and improve our products and services
• Process transactions and send you related information, including confirmations, receipts, invoices, customer experience surveys, and recall notices;
• Personalize and improve your experience on our Websites;
• Send you technical notices, security alerts, and support and administrative messages;
• Respond to your comments and questions and provide customer service;
• Communicate with you about products, services, and events offered by Osprey BioScience and others and provide news and information that we think will interest you (see the Your Choices section below for information about how to opt out of these communications at any time);
• Monitor and analyze trends, usage, and activities in connection with our Services;
• Personalize the advertisements you see on third-party platforms and websites (for more information, see the Advertising and Analytics section below);
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards;
• Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of Osprey BioScience and others;
• Debug to identify and repair errors in our Services;
• Comply with our legal and financial obligations; and
• Carry out any other purpose described to you at the time the information was collected.

Your personal information will be retained as long as is needed for us to comply with our contractual obligations, employment obligations, and other business purposes, including global legal obligations to retain data.

b. Advertising and Analytics

We allow others to provide analytics services and serve advertisements on our behalf across the web and in mobile apps. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. This information may be used by Osprey BioScience and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices (for individuals within the US) or http://www.youronlinechoices.eu/ (for individuals within the EEA).

We also work with third parties to serve ads to you as part of customized campaigns on third-party platforms. As part of these ad campaigns, we or the third-party platforms may convert information about you, such as your email address and phone number, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and serve you advertising that is customized to your interests. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.

c. How We Respond to Do Not Track Signals

Some web browsers have a “Do Not Track” feature. This feature lets you tell websites you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers. Our Websites are not currently set up to respond to those signals.

d. Transfer of Information to the United States and Other Countries

Osprey BioScience LLC is headquartered in the United States. Therefore, we and our service providers may transfer your personal information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.

a. Account Information

If you do choose to create an account, you may update and correct certain account information at any time by logging into your account or emailing us at privacyteam@ospreybio.com. If you wish to delete your account, please contact Customer Service but note that we may retain certain information as required by law or for our legitimate business purposes.

b. Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

c. Communications Preferences

You may opt out of receiving promotional emails from Osprey BioScience by following the instructions in those communications for unsubscribing. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

d. Additional Disclosures for Individuals in Europe

If you are located in the European Economic Area (“EEA”), the United Kingdom, or Switzerland, you have certain rights and protections under the law regarding the processing of your personal data, and the following sections (sections i-iii) apply to you.