2. General Terms and Conditions
a. Pricing and Payment
e reserve the right to accept or reject any orders. Prices are listed in USD and are subject to change at any time and without notice. Unless specified, prices listed on www.ospreybio.com or quoted by Customer Service are firm. Prices do not include the cost of freight or special packaging. Any taxes or fees required of Osprey BioScience will be charged to the purchaser. Osprey BioScience does not require a minimum order quantity. Products may be purchased online at www.ospreybio.com.
Osprey BioScience reserves the right to require partial or full upfront payment for custom or bulk orders. Purchaser may pay by credit or debit card online; or by check, wire, PayPal, or other form of payment accepted by Osprey BioScience after the submission of a Purchase Order and reception of an invoice. The purchaser will be responsible for paying bank fees associated with the issuance of any payment.
b. Delay
Osprey BioScience shall not be liable in any way for loss, liability, damage, personal injury, or expense incurred by the purchaser due to delays, errors, or omissions of information. Shipping and/or delivery dates are approximate and we shall not be liable for delays due to causes beyond our reasonable control. Failure to deliver by the specified date will not be grounds for penalties or cancellation of an order. Deliveries may be suspended in the event of: Act of God, riot, fire, flood, labor dispute, sabotage, lack of raw materials, lack of labor, compliance with government requests, breakage or failure of machinery or apparatus, or any other event not enumerated herein. Deliveries may be canceled by Osprey BioScience for any reason without liability on the part of Osprey BioScience.
c. Changes and Cancellations
Additions to an order may be subject to additional freight or packaging fees.
You must receive written authorization from Osprey BioScience in order to cancel an order. This authorization is valid for 15 days after issuance. Order cancellation will not be accepted once your order has shipped. Custom, special, or bulk orders cannot be cancelled or returned. Upon cancellation and written authorization from Osprey Bioscience, production of the order will cease and Osprey BioScience will retain all completed and partially completed products. The purchaser may be charged a cancellation fee equal to no more than the cost of the canceled purchase based on production costs already incurred by Osprey BioScience at the time of cancellation.
d. Returns and Refunds
You must receive written authorization from Osprey BioScience in order to return an order. This authorization is valid for 15 calendar days after issuance. Requests for returns, refunds, or replacements should be submitted within 15 calendar days after the purchaser’s receipt of the product. Returned products that are unusable for resale at the time of their receipt by Osprey BioScience will not be refunded regardless of whether Osprey BioScience authorized their return, except in the case of circumstances listed below. Custom, bulk, and temperature-controlled products are not returnable except in the circumstances listed below. A full refund will be provided in the case of any of the following: (1) the order was proven damaged or defective upon its receipt by the purchaser, (2) the products received differ from the products ordered by the purchaser from Osprey BioScience. No shipping charges will be credited by Osprey BioScience.
e. Shipping Policy
Orders placed Monday-Thursday at or before 4 PM ET will be shipped out the same day. Orders placed Monday-Thursday after 4 PM ET and on Friday/Saturday/Sunday will be shipped out the following business day. This applies even to orders that have selected overnight or 2-day shipping. Osprey BioScience shall not be liable in any way for loss, liability, damage, personal injury, or expense incurred by the purchaser due to the purchaser's failure to note Osprey BioScience's shipping policies. Osprey BioScience's failure to deliver by the specified date will not be grounds for penalties or cancellation of an order.
f. Taxes
All taxes, duties and brokerage charges are the responsibility of the purchaser.
g. Severability
If any provision of these terms and conditions becomes unenforceable in any jurisdiction due to illegality, invalidity, or for any reason as determined by a court of competent jurisdiction, in such jurisdiction only the unenforceable provision shall be held to be void only to the extent of its unenforceability. The remaining provisions and policies shall be considered severable and remain in full force and effect. To the legally permitted extent, by purchasing Osprey BioScience products, you waive any provision of law which would render void or prohibit the application of any provision hereof.